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Travel eSIM not working?

Start with the basics: confirm the eSIM is enabled, choose it for mobile data, enable data roaming on the travel line if required, and make sure you are in a covered destination. Then refresh the network connection.

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Check the selected data line

The eSIM can be installed correctly while the phone is still using another SIM for cellular data. Open mobile-network settings and confirm the travel eSIM is the active data line.

Refresh the network connection

Toggle airplane mode, wait a few seconds and turn it off again. If needed, restart the phone. This can force the device to register with an available partner network.

Do not delete the eSIM too quickly

Some eSIM profiles cannot simply be reinstalled after deletion. If the profile is present but not connecting, keep it installed while checking roaming, APN and support instructions.

FAQ

Quick answers

Why do I have bars but no data?+

Check the selected mobile-data line, data roaming and APN settings. A registered network signal does not always mean the data settings are correct.

Should I manually select a network?+

Automatic selection is usually best first. Manual selection can help when support documentation identifies a specific partner network.

Should I delete and reinstall the eSIM?+

Not as a first troubleshooting step. Contact support before deleting it because reinstallation may not always be available.